There is no regulation preventing banks from providing great customer service. In fact, banking services are an easily copied commodity – the only thing that sets one bank apart from another is the customer experience. But you sure wouldn’t know it the way many (most?) banks act.
Last week I found someone’s cashcard on the street. It was from one of the ‘traditional’ High Street banks. It was a horrible day with rain coming down by the bucket load in central London. I was looking like a Tesco Value Mr Darcy from THAT scene in Pride and Prejudice. A bit.
I thought it would be a nice thing to do to reunite the lost card with its owner – I imagine they were having a far worse day than me as losing access to your money is hugely stressful, especially if you don’t know if it has been lost or stolen.
Before becoming freelance I worked for Metro Bank for a short time – I’m declaring that up front as it might explain why I was so baffled by what happened next. If you worked at Metro Bank you had an amazing service ethic – you didn’t…
View original post 521 more words