Education and Training

time to talk

I am a big believer in leadership development classes, workshops, and seminars. I’ve witnessed (and experienced) so many of those “light bulb moments” where there is suddenly a huge shift in thinking that changes a leader’s approach, and results.

BUT. I wonder how much of it is the content of the class and how much of it is something else. Good content is important, yet the magic happens in the spaces between the tools and concepts. The class provides crucial time to think, reflect, and discuss. It gives time away from phones, email, customers, and employees and becomes a catalyst for dialog and insight that doesn’t happen on its own.

The class gets people together and gives them space and time to talk. The information, theories, tools, and approaches gives context and content for reflection, dialog, and sharing. The conversation lets people know that they are not alone in their challenges, and leading is sometimes difficult and lonely and sometimes a bit scary for everyone, and there are solutions.

It’s amazing what happens when leaders drop the charade of invulnerable infallibility and get human. Suddenly, there’s so much to teach and so much to learn. Building trust, exploring ideas, sharing and learning from each other’s joy and heartache doesn’t happen quickly. It takes time before the conversation gets deep enough and rich enough to matter.

Time that no one thinks they have – until they take it.

What thinks you?



helicopter human resources?

A weird question to start your week: Is it possible that a strong and effective Human Resources department or Learning & Development group could inadvertently reduce leadership effectiveness?

Both areas, when done right are a resource to help individuals and leaders improve performance and make better decisions. But is there ever a threshold point where that resource starts to function as a crutch or surrogate for leadership? Is there a point where managers start thinking, “It’s not my job to develop my people – that’s what the training department is for?” or “Don’t worry about the details, HR is great at cleaning up these sticky situations.”?

How do we provide great support and resources without crossing the line and becoming the helicopter parents of the organization?

What thinks you?

flashback friday: good enough isn’t, but great enough is

[This was originally posted on October 14, 2011]

I’m a big believer in the concept that good enough isn’t. Hitting the bare minimums isn’t success, it’s temporary survival. Sadly, most companies seem to struggle to reach even the level of good enough. They shoot for good enough customer service, good enough prices, good enough hiring policies, good enough management development, good enough training, etc. The problem is that, at the very theoretical best, it will only be good enough. In the real world, a bunch of attempts at good enough added together tends to equal not good enough. Aiming for “good enough” seems to get us to “doesn’t completely suck”.

In fact, I’d like to propose a real world rating scale. Feel free to use it for performance appraisals, evaluating processes, due diligence for investments, whatever you need a rating scale for. Here it is:

  1. Sucks
  2. Doesn’t completely suck
  3. Good enough
  4. Great enough
  5. Phenomenal, but exceeds the point of diminishing returns
On this scale, there is only one rating worth hitting: “Great enough.” Although “Phenomenal” sounds like a good thing, there comes a point in any quality improvement where the costs/effort/resources required for additional improvement become an exponential curve while improvements move along a very flat linear curve. In other words, you’re spending tons of resources for ounces of improvement. This is perfectionism getting in it’s own way.
But, “great enough”… Getting to great enough requires a completely different set of questions, decisions, actions than it takes to be merely good enough. Consider this: getting your life to good enough is easy. You’re probably already there. But what would having a great enough life look like and what would it take to get it there?
How freakin’ cool would it be to work for a company that focused on doing everything great enough? How incredible would it be to know that all your efforts at work were consistently great enough? Who wouldn’t sing the praises of a company that only hired people who were great enough?
I’ll give you tonight to mull it over. Tomorrow morning, what are you going to do to start kicking butt and creating great enough relationships with your friends and family? What are you going to do to create great enough health? To start getting your finances into great enough shape? Come Monday morning, what are you going to do to take your team to great enough? If you’re in HR, what are you going to do to create great enough selection and onboarding processes? To help the managers you serve to become great enough leaders? To create a great enough company culture?
Great enough. Love it!